Refund policy

Due to the perishability, timed production, and hand-crafted nature of our products, we are unable to accept returns or provide exchanges. Unused or defective products must be discarded. All sales of perishable items are final and cannot be refunded. We are not responsible for orders that were incorrectly addressed by the customer or for situations where a customer is unavailable to accept delivery, or where access to the destination address is restricted to the carrier. While we are not liable for theft, vandalism, or for carrier misdeliveries, delays, abuse and losses, we are committed to working with you to support your claim and provide documentation such as insurance information, shipping receipts, tracking data, or third-party claims forms.

We do, however, offer refunds in specific cases, such as when a product or its packaging is defective or fails to meet our standard, the wrong product or quantity was delivered, or if we shipped it to the wrong destination. To be eligible for a refund, you must document the issue, receiving date, proof of purchase, and lot number printed on the product if applicable. To start a refund claim, please contact us within 24 hours of the issue discovery. We will communicate the status of your request within 2 business days.

We do not accept liability for improper product care, undue application, packaging abuse, or failures of third-party service providers. 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item or quantity so that we can evaluate the issue and make it right.

Exceptions
Non-perishable items such as knives and cheese boards may be offered from time to time, may be returned within 30 days. Please get in touch if you have questions or concerns about your specific item

Exchanges & Refunds
 If you are interested in exchanging a returnable product or approved refund claim for store credit towards future purchases, gift cards, or our community-supported cheese program, please indicate so on when submitting the claim. We will be delighted for the opportunity to provide you with a great exchange or substitution. For refunds, we will notify you once we’ve received and investigated your claim. Unless otherwise requested, an approved refund will be made to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Unfortunately, we cannot refund gift cards.