Policies
Shipping
Where Do We Ship To?
We currently ship anywhere within the lower 48 US States. Due to perishability, we currently do not ship elsewhere as transit times and costs are incompatible with the product.
How Do We Ship?
We ship all items overnight via UPS® Next Day Air in chilled insulated conditions as we deem to fit the product type, condition, box size, placement inside the box, and weather along the expected route.
When Do We Ship?
All orders received by the cutoff time of Tueseday 5pm will be shipped either on Wednesday or Thursday. We determine the shipping day based on our production schedule for that week. We ship as late as possible to minimize transit times from our fridge to yours. Please be ready to accept your shipment before 10am (please use the automated tracking link you will receive by the system. Rural addresses delivery may be as late as 11pm). Our shipments are designed to never originate, transport or arrive on weekends.
About Arrival Conditions and Temperatures
Cheese may not arrive cold at its destination, that's OK so long as it arrived in a timely manner and the packaging is intact. Our fresh cheeses are made by long-fermentation in the mid-70ºF's. Our Aged cheese spends weeks or months in aging cellar in the mid-50ºF's under extreme moisture. The 10-18 hour transport to you that starts out very cold for several hours, will not harm or sour the cheese. Please refrigerate cheese that is at room temperature before opening it for the first time. Remember that cheese is best consumed and at its most flavorful in room temperature. Note that odors may be strong when the box is first opened. That is because warmer temperature brings out aromatic compounds that evaporate when fat softens. Odors will significantly reduce once refrigerated. Please note that the box may have been tossed around a bit during shipping and the side marked "This Side Up" may have not always been up at the carrier's possession.
Returns, Refunds, Exchanges
Due to the perishability of our products, we are unable to accept returns or provide exchanges. All sales of perishable items are final and cannot be refunded. We are not responsible for orders that were incorrectly addressed by the customer or for situations where a customer is unavailable to accept delivery, or where access to the destination address is restricted to the carrier. While we are not liable for theft, vandalism, or for carrier misdeliveries, delays, abuse and losses, we are committed to work with you to support your claim and provide documentation such as insurance information, shipping receipts, tracking data or third-party claims forms.If you believe your order was shipped with incorrect items or quantities, or that we made a mistake in address, please contact us immediately and we will rectify the issue promptly.
Privacy Policy
At Perrystead, accessible from Perrystead.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Perrystead and how we use it.If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Perrystead. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Free Privacy Policy Generator.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Log Files
Perrystead follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Perrystead uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Perrystead.Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Perrystead, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Perrystead has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Perrystead's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.Perrystead does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
